My Penn State Hershey Health users can:
Use Secure Messaging with Your Care Providers Secure messaging gives you the convenience to ask questions when you think of them or have time to ask your care providers. Encrypted messages ensure that your health information is private. All communications made via My Penn State Hershey Health will be included in your permanent medical records.
Manage Appointments You can check on, reschedule, or cancel upcoming appointments, and request a new appointment at any time of day or night without picking up the phone.
View Test Results Most lab test reports will be available online for you to view as they are released. Only tests performed at Penn State Hershey lab facilities will appear in your electronic health record.
Review Medical History You can find upcoming appointment instructions, medications, allergies, immunization records, and more. Keeping your record up-to-date will help you and your care providers More information.
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Manage Other Accounts With proper consent, you can see medical records for children. This helps caregivers to manage the healthcare of loved ones privately and conveniently.
Secure Storage My Penn State Hershey Health is a password protected secure website. All messages are encrypted to ensure security. Only people you have authorized and your care provider and staff can view your information.
Penn State Hershey uses Cerner Health to provide a secure username and password used to access your patient record information. Use this account to sign in whenever you see the Cerner Health logo.
Medical Emergencies and Urgent Health Matters: My Penn State Hershey Health is meant for routine health management. You should not use My Penn State Hershey Health to send any messages requiring urgent attention. For medical emergencies, please call 9-1-1 or your physician’s office immediately.
My Penn State Hershey Health Features
Q. Will my secure messages become part of my medical record?
A. Yes, messages sent and received via My Penn State Hershey Health automatically become part of your medical record.
Q. Are all of my medical records now available via My Penn State Hershey Health?
A. As we expand use of our electronic medical record system to all of our outpatient practices, more of your records will be available to you electronically. If you have been an inpatient or Emergency Department patient at Penn State Hershey Medical Center, those records will be available to you online. Currently, My Penn State Hershey Health shows only selected parts of your medical record. Remember that your personal Penn State Hershey care providers can discuss any medical issues with you, including those not currently accessible in My Penn State Hershey Health.
* Please note that we have temporarily suspended availability of the “Copy of Record” download while we address some technical issues with it.
Q. Does My Penn State Hershey Health allow me to communicate with my care providers who are not practicing at Penn State Hershey?
A. Only care providers who are part of the Penn State Hershey system will be able to access secure Email to communicate directly with you.
Q. I had a test recently at a Penn State Hershey lab. Why are my test results not appearing on My Penn State Hershey Health?
A. We publish results for a majority of tests on My Penn State Hershey Health. However, a select few tests are considered by our physicians to be too sensitive or complex to be published without prior discussion between the physician and patient regarding the tests and their individual results.
The decision to publish select tests was carefully considered by our medical staff. These tests are not published regardless of what the results might be, so there is no need to be concerned over your individual results simply because the test results are not available through My Penn State Hershey Health. The decision was based on which types of tests to publish, not which results.
Please contact your medical practice office directly to get the results of any lab tests which do not appear on My Penn State Hershey Health.
Q. What is changing with access to documents with the October 1, 2013 upgrade?
A. An upgrade to My Penn State Hershey Health is planned for October 1, 2013. After that date, you will be unable to download documents created before October 1, 2013 which are currently available in your portal account. If you need any of these documents, please download and save or print them for your records prior to the upgrade date. We apologize for any inconvenience this may create. Should you find a need for documents created prior to October 1, 2013, you can contact our Health Information Services team to obtain copies.
To obtain copies of your medical records, download and complete the “Authorization for Release of Medical Records” form.
With the upgrade, you will be able to access additional documents that were previously unavailable via My Penn State Hershey Health. These include scanned documents and provider visit notes, giving you more access and transparency to your health care from Penn State Hershey. [banner_abajo]